Rebirth Online Support

A game by Lord Umbrage.

Contact us

Email support@playrebirthonline.com. We answer within 2 business days.

To help us help you quickly, please include:

• your support code: in the game, open Settings → Account and tap Copy next to "Support code";
• the game version: Settings → About;
• your iPhone model and iOS version;
• what happened, and a screenshot if you can.

The quickest way is in the game: Settings → About → Support email → Write. It opens your mail app with your support code already filled in. You choose whether to send it.

Never send us a password, card number or Apple ID password. We will never ask for them.

For privacy questions, or to see, correct or delete your information, email privacy@playrebirthonline.com. See our Privacy Policy and Terms of Service.

Where is Settings?

• On the title screen: the Settings button at the top right.
• On the world map: Settings on the menu bar at the bottom right.
• In towns: the Settings button on the side rail.

Questions

I reinstalled the game. Is my hero gone?

On the same iPhone, no. The game remembers your guest account and your answer to the age question, so when you open it, it looks for your online backup straight away. When it says A saved hero was found, tap Restore your hero. If you tap Start new instead, the game asks you to confirm first. Your hero is only backed up if you played online (13 and older). Gems come back too once our servers keep your gem balance, which they do from the day test purchases open in the beta. Until then, gems are kept only on your iPhone and are not restored after a reinstall.

I have a new iPhone. Can I bring my hero?

When Settings → Account shows Sign in with Apple, you can link your hero to it in the game. On your new iPhone, sign in with the same Apple Account (Settings → Account on the title screen) before you make a new hero, and your hero comes across. An Apple Account holds one hero. If the one you choose already has a hero, the game asks before anything changes: keep the hero on this iPhone (nothing changes), or switch to the Apple Account's hero. Before a switch, the game backs up the hero you leave to its own guest account and tells you if it couldn't; that hero then can't be reached from your iPhone, the game copies its support code for you, and a switch can't be undone in the game. If the Apple Account belongs to an account with no hero saved, nothing changes; email us with your support code if you want your hero on that Apple Account. Until your hero is linked, a guest hero usually comes across only if you set up the new iPhone from a backup of the old one (an iCloud backup or an encrypted backup on a computer). Otherwise, keep your old iPhone and note your support code. If something goes wrong, email us with your support code.

Purchases and refunds

• Gems are bought only through Apple, from the App Store release. Beta purchases on TestFlight are free tests, and their unspent gems are removed before the App Store release.
• Refunds. Apple processes refunds for App Store purchases: ask Apple at reportaproblem.apple.com, or contact Apple Support. If Apple refunds a purchase, the gems it gave are removed from your account. If you had already spent them, looks you unlocked with them are on hold until your gem balance is back to 0, or you can give one back for its gems. If something you bought didn't work, email us and we'll put it right, for example by delivering the gems. This doesn't limit your rights under consumer law, including the Australian Consumer Law.
• A purchase says "pending". If your family uses Ask to Buy, the purchase waits for a parent's approval.
• Gems didn't arrive. Make sure you are online and restart the game. Gems are added once Apple confirms the purchase. If they still haven't arrived after a few hours, email us with your support code and the order ID from Apple's email receipt.
• Gems never buy stats, gear or better odds, and there are no paid random rewards. Gems cannot be traded or gifted between players.
• Does buying stamina help me win? It buys more attempts, never better odds: who wins a fight is decided by play. Contests against other players (the arena, guild feuds and the war) cost stamina, so more stamina can add to your standing in a season, but each contest limits how much results count: past a set number in a day or a week, a result counts for less or, where a contest has a daily limit, not at all. Practice fights count for nothing, and some contests count a result only for an account that is linked to Sign in with Apple and at least 3 days old.

How do I delete my account?

Open Settings → Account → Delete account and data → Delete. Read what will be deleted, tap Continue, type DELETE and tap Delete forever. This permanently deletes your hero, progress, items, gems and messages from our servers and from your iPhone. It cannot be undone.

• You need an internet connection. If you are offline, nothing is deleted.
• Deleting the app does not delete your account.
• If you can't open the game or no longer have the iPhone, email privacy@playrebirthonline.com with your support code and we will delete it for you.
• No online account? Use Settings → Account → Erase this device to delete everything the game saved on the device except its device settings, such as sound and text size.

Can I stop the game sending gameplay data?

Yes. Open Settings → Chat & Safety and turn Share gameplay data off. It starts on for adults and off for teens. While it is off, the game sends no gameplay events or performance measurements, and turning it off deletes the ones still waiting on your iPhone. Crash reports still go, because they help us keep the game working. To have the gameplay data we already hold deleted, email privacy@playrebirthonline.com with your support code (Settings → Account).

How do I report or block a player?

• A chat message: tap it, then Report or Block.
• A player: open their card (from the Social button, or by tapping them in a town), then Report or Block.
• A whisper: use Report or Block at the top of the conversation.
• A guild join request or invitation: each one has Report and Block.
• Your last arena opponent: open Arena; their row has Report and Block.
• Anywhere else a player's name shows: in Who's in Town, press and hold their row; on a battle card, use Report or Block under their hero; in the town crier's news, tap the line that names them.

Report asks what is wrong: asking for personal info or to meet, sexual content, someone may be in danger, may be under 13, hate or harassment, cheating or a scam, an offensive name, or something else. Pick the closest one and tap Send. We review reports within 24 hours, and reports that someone may be in danger or under 13 first. A blocked player's messages disappear at once, and Settings → Chat & Safety shows how many players you have blocked. If you think someone is in danger, contact your local emergency services first.

The game also stops a chat message or whisper that shares contact details, such as a social media handle, an invite link or a web address, or that asks for personal information, such as someone's age, school or where they live. Keep personal details private, and never agree to meet someone from the game.

Why can't I chat?

Chat opens after you agree to the community rules. If you tapped Not now, go to Settings → Chat & Safety and choose Read and agree. You can also turn chat and whispers on or off there. Players under 13 have no chat.

How old do I have to be?

Online features (chat, whispers, guilds, friends, the arena, the online backup and purchases) are for players 13 and older. Some parts of the game are for players 18 and older only, such as Dark Contracts, in-game aliases and a public in-game criminal record. The game asks for your birth month and year the first time it starts. Players under 13 can play on their device without an online account, and so can players under 16 whose App Store account is in the European Union or the European Economic Area. The answer can't be changed in Settings, and reinstalling the game doesn't ask again; the game asks again only after you delete your account or erase the device. After an answer of under 13, the game won't take a different answer on that iPhone for 30 days. Please answer truthfully.

I entered the wrong birth month or year

The answer is locked so that it can't be changed by mistake, or to get around the safety settings. Email support@playrebirthonline.com with your support code (Settings → Account) if you have one, and tell us what happened; we'll explain what we can correct. On the iPhone itself, Delete account and data (or Erase this device, with no online account) lets you answer again, but it deletes your hero and progress. After an answer of under 13, the game shows the date from which a different answer is taken.

I'm a parent. What should I know?

• The game is not made for children under 13. If your child is under 13 and answers the age question truthfully, the game creates no online account, and chat and purchases stay off.
• Teens (13 to 17) always have the strictest chat filter. Their whispers are off by default and only work with guild-mates, their friend requests only work with guild-mates, and their status lines come from a preset list. They build their hero's name from the game's lists of names, so they never type one. They also have lower daily limits on stamina refills and on gem spending (500 gems a day at most, which you can lower in Settings → Account → Spending). Teen accounts see gem packs up to US$19.99 and can buy at most US$50 of gems in any 30 days, counted at the US App Store price; refunded purchases don't count.
• In the town square's chat, teens speak only with lines and gestures chosen from lists in the game. After they agree to the Community rules, teens see a "Stay safe in the realm" card once: never share a real name, school, address or other apps; nobody from the game will ever ask for a password; tap a name to report or block someone; tell a trusted adult if something feels wrong. It helps to go over these with your teen.
• A teen is never named on in-game boards, in the town crier's news or on battle cards (other players read "a loyal Squire" instead), a teen's in-game criminal record stays private, and the parts of the game made for adults stay closed to teens.
• Reinstalling the game doesn't ask the age question again: the answer stays in the iPhone's secure storage. After an answer of under 13, the game won't take a different answer on that iPhone for 30 days, even after Erase this device.
• Purchases go through Apple. Apple's Ask to Buy and Screen Time let you approve or block them.
• There are no ads in the game.
• To ask about your teen's account or have it deleted, email privacy@playrebirthonline.com with the support code from Settings → Account on their iPhone. A teen can also delete the account in the game.

Crimes, records and aliases in the game

Some stories let your hero steal, take contracts or hide behind an alias. They are fiction about your hero, not about you.

• Your record. When the town Watch catches your hero, the charge goes on your hero's in-game criminal record. Charges fade with time and with good deeds in the game. Gems can never clear them.
• Who sees it. A teen's record is seen only by the teen. For adults, while the record holds charges that have not faded, a short line shows on the hero's card (for example "Record: Known"), and wanted heroes can appear on posters and the Most Wanted board.
• Infamy. Infamy counts your hero's deeds, caught or not. It is private to you, except in some parts of the game made for adults, for example when an alias is unmasked or claimed.
• Aliases. Adults can take an alias built from preset words. Other adult players can investigate it inside the game. You can report or block a legend's posters and rumours like any player.

I found a bug

Email support@playrebirthonline.com with your support code, the game version (Settings → About), what you were doing, what you expected and what happened, plus a screenshot or screen recording if you can. Beta testers can also send feedback and screenshots through the TestFlight app.